FAQ

Q1: How long will it take to receive my order?

A: Orders are processed within 1–3 business days. Standard shipping takes 7–15 business days in general. The specific time depends on your delivery location and logistics status.

Q2: How to choose the right size?

A: All our products are equipped with detailed size charts. You can refer to chest circumference, shoulder width, length and other data to choose the size. If you have any confusion, please contact our customer service for professional recommendation.

Q3: What should I do if the received product is damaged or wrong?

A: Please take photos of the damaged product, wrong style or wrong size within 3 days after receiving the goods, and contact us via email. We will verify and provide free return, exchange or refund solutions.

Q4: Can I exchange the product size after purchase?

A: Size exchange is supported within 30 days after receipt, provided that the product is unused and keeps original packaging and tags. The relevant shipping fee rules are subject to the return and refund policy.

Q5: How can I track my order logistics?

A: After shipment, we will send the official logistics tracking number to your reserved email. You can query the real-time transportation status through the logistics official website.

Q6: Is the product genuine and quality guaranteed?

A: All products of Fabrica are brand-new genuine goods, with strict factory quality inspection. We provide formal after-sales quality guarantee for all sold products.

Q7: How long does the refund take to arrive?

A: After we confirm and pass the return inspection, the refund will be processed within 7–10 working days. The specific arrival time depends on the processing cycle of your payment platform.